During the device setup you will be prompted to test the Phyn Smart Sensor to ensure that it is properly connected and online.

Note: If the test fails in the app, you can always select "Skip test" to continue with device setup. The test can be performed anytime not just during device setup.

To test the Phyn Smart Water Sensor follow these steps:

Note: Before testing, ensure that the Phyn Smart Water Sensor has charged batteries, is paired in the Phyn App and connected to your Home Wi-Fi Network.

  1. Press and release the button on the side of the Water Sensor.
  2. The Phyn Logo will flash blue several times followed by a green flash and three sensor beeps.
  3. You will receive an SMS Text message Alert: "Phyn Alert for Sensor (sensor name and location) Your device is set up and monitoring".
  4. In the Phyn App > Menu > Smart Water Sensors > Sensor Name > Last Updated - will show i.e. ""Today at 1:59pm"".

Troubleshooting:

  1. If you do not see the light flashes or hear the beeps, repeat above steps 1 with a slightly longer press of the side button.
  2. If you continue to experience issues perform the following steps:
  3. Open the back cover, take out and re-insert both batteries and securely close the back cover.
  4. Press and release the button on the side of the Water Sensor.
  5. The Phyn Logo will flash blue several times followed by a green flash and three sensor beeps.
  6. You will receive an SMS Text message Alert: "Phyn Alert for Sensor (sensor name and location) Your device is set up and monitoring".
  7. In the Phyn App > Menu > Smart Water Sensors > Sensor Name > Last Updated - will show i.e. ""Today at 1:59pm"".

If you continue to experience issues check the following:

  1. Check battery strength in the Phyn App - (Menu > Settings > Device > Sensor > Battery Level)
  2. The Battery level will appear as Good (100% - 26%) and Low (25% or lower).
  3. If you tap on "Good" or "Low" the actual percentage will appear, i.e. 100%
  4. The Battery Level indicator will also have a color next to the indicator, i.e. Good with a green dot and Low with a red dot.
  5. If battery level is low, replace the batteries as soon as possible with new batteries
  6. Perform another test

If the tests continue to fail, check the following:

  1. Check in the Phyn App that the Sensor appears in the Device list - if it does not, it will need to be paired to your network
  2. If the Sensor appears in the Device list, check to see that your Home Wi-Fi network is connected to the Internet.