Unable to Complete PRV Check – “Error: Something Went Wrong. Please Try Again.”

If you are activating your Phyn Smart Water Assistant and see the message:

“Error – Something went wrong. Please try again.”

during the PRV Check, follow the steps below to complete setup.

Step 1: Bypass the PRV Check

1. Open the Phyn app (you should still be on the PRV Check screen).

2. Tap the Back button twice until you reach the How do you get your water? screen.

You will see these options:

• I use public water

• I use a well

• I’m not sure

3. Select I use a well.

Don’t worry — you can correct this setting after setup is complete.

Selecting this option will bypass the PRV Check and allow you to continue setup.

4. Complete your Home Inventory.

5. When setup is finished, you will see Setup is Complete.

6. Tap Explore the App if you would like to review the app features.

Step 2: Correct the Plumbing Type Setting

After setup is complete, update the plumbing type to reflect your actual system.

1. Tap Menu.

2. Tap Account.

3. Tap Home.

4. Tap Plumbing Type.

You will see the following options:

• PRV

• NON-PRV

• Well

Since Well was selected during setup, change it to the correct option (for example, NON-PRV) based on your home’s plumbing configuration.