Unable to complete PRV Check - "Error – Something went wrong. Please try again"

If you are attempting to activate a Phyn Smart Water Assistant and are unable to complete the PRV Check and see the error message:

"Error - Something went wrong. Please try again", follow these steps to resolve:

Bypass the PRV Check

• Launch the Phyn App which should still be at the PRV Check screens
• Tap the back button two times until you are at the “How do you get your Water” screen
• At this screen you will see the following options:
  • I use public water
  • I use a well
  • I'm not sure
• Select “I use a well” (Don't worry. You can update the Well selection to the correct selection in the following process step)
• The PRV Check is now bypassed and you will be able to complete your Home Inventory
• After you have finished setup, Setup is Complete will be displayed.
• You can tap Explore the App to familiarize yourself with the operation of the Phyn App

Change the "Well" Selection

• Tap Menu > Account > Home > Plumbing Type
• The following options will appear:
  • PRV
  • NON-PRV
  • Well
• Well is selected.
• Change to the correct selection, i.e. NON-PRV