If you are attempting to activate a Phyn Smart Water Assistant and are unable to complete the PRV Check and see the error message:

"Error - Something went wrong. Please try again", follow these steps to resolve:

Bypass the PRV Check

  • Launch the Phyn App which should still be at the PRV Check screens
  • Tap the back button two times until you are at the “How do you get your Water” screen
  • At this screen you will see the following options:
    • I use public water
    • I use a well
    • I'm not sure
  • Select “I use a well” (Don't worry. You can update the Well selection to the correct selection in the following process step)
  • The PRV Check is now bypassed and you will be able to complete your Home Inventory
  • After you have finished setup, Setup is Complete will be displayed.
  • You can tap Explore the App to familiarize yourself with the operation of the Phyn App

Change the "Well" Selection

  • Tap Menu > Account > Home > Plumbing Type
  • The following options will appear:
    • PRV
    • NON-PRV
    • Well
  • Well is selected.
  • Change to the correct selection, i.e. NON-PRV