If you are attempting to pair your Phyn Smart Water Sensor to your Wireless router and after entering the Wi-Fi password, you fail to connect, this may be an indication that the Phyn Sensor can see your router, attempts to connect and pair but is blocked from connecting to the router.

This can occur if when connecting to a router that has network security software or network security settings enabled that are blocking the Phyn device’s connection attempt, or to a virtual LAN (VLAN) or when connecting to an enterprise grade router such as the Ubiquiti UniFi Dream Machine or others.

What should I do?

You may need to temporarily disable the network security software in order for the Sensor to pair to your Wi-Fi network. You may need to contact the router or security software vendor for assistance . Examples of network security software:

  • Netgear Armor
  • Netgear Access Control
  • Eero Secure
  • Eero Secure+
  • Asus AiProtection network security powered by Trend Micro
  • TP-Link HomeCare TM – Trend Micro Antivirus and Network Security – Installed on most recent TP-Link routers including Deco and Archer routers – https://www.tp-link.com/us/homecare/
  • Trend Micro Home Network Security
  • Trend Micro Home Network Security Router Compatibility Lookup: https://helpcenter.trendmicro.com/en-us/product-support/home-network-security/router-compatibility-list/
  • Trend Micro Home Network Station
  • Trend Micro AiProtection
  • Unifi Dream Machine Pro Network Controller – Enabling advanced Network Security Settings including DPI Deep Packet Inspection will block the Phyn Plus from pairing

Note: The Phyn Sensor may also fail to pair, if you attempt to connect to a Wi-Fi extender that has not been correctly configured for network connectivity.