If you are attempting to pair your Phyn Smart Water Sensor to your wireless router and the connection fails after entering the correct Wi-Fi password, this may indicate that the Sensor can see your router but is being blocked from completing the connection.
This issue can occur when the router has network security software or advanced security settings enabled that block new device connections. It may also happen when connecting through a virtual LAN (VLAN) or when using enterprise-grade networking equipment, such as the Ubiquiti UniFi Dream Machine.
What should I do?
You may need to temporarily disable network security software or advanced router security features in order for the Sensor to successfully pair with your Wi-Fi network. If you are unsure how to do this, contact your router or security software provider for assistance.
Examples of network security software that may block pairing include:
Netgear Armor
Netgear Access Control
Eero Secure
Eero Secure+
Asus AiProtection (powered by Trend Micro)
TP-Link HomeCare™ (Trend Micro Antivirus and Network Security, installed on many Deco and Archer routers)
Trend Micro Home Network Security
Trend Micro Home Network Station
Trend Micro AiProtection
UniFi Dream Machine Pro Network Controller (advanced security features such as DPI / Deep Packet Inspection can block pairing)
You can find a list of compatible routers for Trend Micro Home Network Security here:
https://helpcenter.trendmicro.com/en-us/product-support/home-network-security/router-compatibility-list/
Note: The Phyn Smart Water Sensor may also fail to pair if you are attempting to connect through a Wi-Fi extender that has not been properly configured or does not have full network connectivity.