Note: Only perform the steps to hard reset the Phyn Plus device when instructed to do so by Phyn Customer Support. A hard reset will delete Wi-Fi settings, and non-uploaded sensor data including Water Use consumption data. Follow these steps to reset the Phyn Plus device to factory settings (updated firmware version)
- With the unit powered on, locate the blue Action button on the top of the unit. (If the unit is installed horizontally, the button will be on the side)
- Click the blue button 3 times, then hold it down for 5 seconds, and then release. (When you are holding the button for 5 seconds, you will see a pattern on the LED screen that looks like an elevator descending until it reaches the bottom floor. Once the pattern reaches the bottom, you release)
- The Phyn Plus will reset. The LED display will show a blue color fading in and out to black several times. Afterwards the LED will show a boot up display (blue light will start from the bottom and start growing until it reaches the middle and the display is fully blue in color).
- After the reset is complete, the device will be in network pairing mode. The LED display will show a "Searching" pattern. (Lights from the middle will go out to either side searching for Wi-Fi. The Phyn Plus is now in Pairing Mode.
- If the device is not in Pairing mode as indicated by the LED pattern, repeat the steps.