Logo

What can we help you with?

I am unable to complete account sign up in the Phyn app. The “Create” button is grayed out.

Setup/Connectivity

I am unable to complete account sign up in the Phyn app. The “Create” button is grayed out.

Last updated on 30 Jan, 2026

If the Create button appears dimmed and cannot be selected, it means one or more required fields have not been completed.

To enable the Create button, confirm that all of the following requirements are met:

  • First Name

  • Last Name

  • Email

  • Mobile Number

  • Password

  • Terms of Service accepted

  • Mobile Terms of Service accepted

Once all required fields are completed and both terms are accepted, the Create button will become active and you can continue with account setup.

Did you find this article helpful?
Previous

What is a Wi-Fi range extender and how do I know if I need one?

Next