Solutions for common App setup & connectivity issues
Will Phyn devices work with any Wi-Fi router?
Unable to pair - Error message - Incorrect Password - Please try again
I get an error message when pairing with network: "Switch back to Internet. The keys to pair your device are old. Please switch back to an Internet connection to retrieve new keys."
Error message displayed when pairing with the Phyn device - Unable to join the network
Phyn app displays "Pairing your Phyn device", and never connects to my wireless network.
Phyn app error message: "Your phone is offline"
Phyn app error message: "This email is already in use"
Phyn app shows "Water is Partially On" after attempting to operate shutoff valve
I am unable to complete the account sign up in the Phyn App. The "Create" button is grayed-out.
What is a Wi-Fi range extender and how do I know if I need one?
What type of external Wi-Fi antenna is compatible with the Phyn Plus device?
What types of Wi-Fi security protocols do Phyn devices support?
I am asked for my username and password every time I launch the Phyn App on my Android Samsung, Pixel or Lenovo phone?
Can I access my Phyn account on a computer?
"Payment Not Completed" Error message - Unable to download iOS Phyn App from App Store
Email Notification Setup
Can I customize SMS Text, Email, and Push notifications in the Phyn App?
How can I update the firmware of my Phyn device?
How can I change the Phyn App to display in a different language, i.e. Spanish or French?
I am unable to create my Phyn Account. My cell phone is not receiving the 6-digit code to complete account activation
What type of Internet connection is required for the Phyn Plus?
How do I change the Email address I set up for my Phyn Account
What is IFTTT?
What type of Internet connection is required for the Phyn Smart Water Assistant?
Will Phyn Smart Water Assistant work if my home is on a well?
Pairing Error - Double Check you have adequate Wi-Fi signal strength
"Pairing Error - There is an issue pairing the Phyn to your network. Please check your password and try again. For further assistance please contact customer support"
How do I activate a replacement device and delete the old device from the Phyn App?
How do I change the password of my Phyn Account login?
Unable to pair – Pairing Error FirmwareError21 Please try pairing again
Pairing error - something went wrong during pairing. Please reconnect to your device to diagnose
Phyn Support Contact Information
How To Contact Support