Setup/Connectivity

Will Phyn devices work with any Wi-Fi router?

Unable to pair – Incorrect password error

Pairing error: “Switch back to Internet. The keys to pair your device are old.”

Pairing error: “Unable to join the network”

Phyn app stuck on “Pairing your Phyn device”

Phyn app error message: “Your phone is offline”

Phyn app error message: “This email is already in use”

Phyn app shows “Water is Partially On” after attempting to operate the shutoff valve

I am unable to complete account sign up in the Phyn app. The “Create” button is grayed out.

What is a Wi-Fi range extender and how do I know if I need one?

What type of external Wi-Fi antenna is compatible with the Phyn Plus 1st Generation device?

What types of Wi-Fi security protocols do Phyn devices support?

Why am I asked for my username and password every time I launch the Phyn App on Android?

Can I access my Phyn account on a computer?

Payment Not Completed Error in the iOS App Store

If the error message “Payment not completed” appears when attempting to download the Phyn App from the iOS App Store, it indicates that the payment method associated with your Apple ID needs to be updated.Follow the instructions in the Apple Support article below to update or remove your payment information using your iPhone, iPad, or through iTunes on a Mac or PC:Change or remove your Apple ID payment information – Apple Supporthttps://support.apple.com/en-us/HT201266If the steps in the Apple Support article do not resolve the issue, you will need to contact Apple Support directly for further assistance.

Email Notification Setup

Can I customize SMS, Email, and Push notifications in the Phyn app?

How do I update the firmware on my Phyn device?

How can I change the Phyn app language?

I’m not receiving the 6-digit code to activate my Phyn account

What type of Internet connection is required for the Phyn Plus?

How do I change the email address on my Phyn account?

What is IFTTT?

What type of Internet connection is required for the Phyn Smart Water Assistant?

Will Phyn Smart Water Assistant work if my home is on a well?

Pairing Error: Double check you have adequate Wi-Fi signal strength

Pairing Error: There is an issue pairing the Phyn to your network

How do I activate a replacement device and delete the old device from the Phyn App?

How do I change the password for my Phyn account?

Unable to pair – Pairing Error FirmwareError21

Pairing error – Something went wrong during pairing