If you are attempting to pair your device to your Wireless router and receive the error message: ""Pairing error - something went wrong during pairing. Please reconnect to your device to diagnose"", this is an indication that the Phyn device can see your router, attempts to connect and pair but is blocked from connecting to the router.
This error is usually displayed when attempting to connect to a router that has network security software or network security settings enabled that are blocking the Phyn device's connection attempt, or to a virtual LAN (VLAN) or when connecting to an enterprise grade router such as the Ubiquiti UniFi Dream Machine or others.
Examples of network security software that must be disabled to permit the Phyn device to pair:
- Netgear Armor
- Netgear Access Control
- Eero Secure
- Eero Secure+
- Asus AiProtection network security powered by Trend Micro
- TP-Link HomeCare TM - Trend Micro Antivirus and Network Security - Installed on most recent TP-Link routers including Deco and Archer routers - https://www.tp-link.com/us/homecare/
- Trend Micro Home Network Security
- Trend Micro Home Network Security Router Compatibility Lookup: https://helpcenter.trendmicro.com/en-us/product-support/home-network-security/router-compatibility-list/
- Trend Micro Home Network Station
- Trend Micro AiProtection
- Unifi Dream Machine Pro Network Controller - Enabling advanced Network Security Settings including DPI Deep Packet Inspection will block the Phyn Plus from pairing
Note: This error will also be displayed if you are attempting to connect to a Wi-Fi extender that has not been correctly configured for network connectivity.