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Pairing error: “Switch back to Internet. The keys to pair your device are old.”

Setup/Connectivity

Pairing error: “Switch back to Internet. The keys to pair your device are old.”

Last updated on 30 Jan, 2026

What this means

This error appears when the pairing keys stored in the Phyn app are outdated. The app needs an active internet connection to retrieve fresh pairing keys before continuing setup.


How to fix it

  1. Uninstall the Phyn app from your phone.

  2. Download and reinstall the Phyn app from the App Store or Google Play Store.

  3. Open the app and make sure your phone is connected to the internet.

  4. Restart the pairing process.

After reinstalling the app, the error message should no longer appear and pairing should complete successfully.

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