If you changed your home Wi-Fi settings — such as:
Updating your Wi-Fi password
Changing your network name (SSID)
Modifying your Wi-Fi security settings
Replacing your router
your Phyn Smart Water Assistant will no longer be able to connect automatically.
In the Phyn app, the device status will show Offline.
Follow the steps below to reconnect your device.
Note: If you purchased a brand-new Wi-Fi router, please follow the setup instructions for pairing with a new router instead.
Reconnect Your Phyn Smart Water Assistant (iPhone / Android)
1. Put the Device Into Pairing Mode
Open the Phyn app.
Confirm the device shows Device Offline.
Using the tip of a ballpoint pen, lightly press the recessed button on the top of the device.
The LED display should show blue bars extending outward from the center, indicating the device is in pairing mode.
2. Start the Re-Pairing Process in the App
Tap the Menu icon (upper left corner).
At the top of the screen, tap Add Home.
Tap Set Up a New Home.
On the Setup Device screen, select Phyn Smart Water Assistant.
Follow the on-screen instructions.
3. Scan the QR Code
Use your phone’s camera to scan the QR code located underneath the device.
This may take a few attempts.
If scanning does not work:
Take a clear photo of the QR code.
Write down the 6-digit alphanumeric code.
When prompted, choose the option to manually enter the code.
4. Connect to Your Wi-Fi Network
Select your updated home Wi-Fi network.
Enter your new Wi-Fi password carefully.
Complete the connection process.
5. Finish Setup
Tap Next or Continue through the installation screens.
Run the Hot Water Calibration when prompted.
Once calibration is complete, pairing is finished and the app will return to the Water Activity screen.
Your device should now display Online.