If you see the message “No Networks Found – We cannot connect to your Phyn device” while pairing a Phyn Plus using an iPhone, follow the guidance below.
Check Local Network permissions
This message commonly appears if the Local Network permission is disabled for the Phyn app.
Open the Settings app on your iPhone.
Scroll down and tap Phyn.
Confirm that Local Network is toggled ON.
If you tapped Go to Settings from the error message in the Phyn app, this toggle should already appear enabled. If it is enabled and the issue persists, continue below.
Possible firmware issue
If this error appears during pairing, your Phyn Plus may be running an older firmware version.
When this occurs, you may also see the following message:
“Pairing Error – There is an issue pairing the Phyn to your network. Please check your password and try again. For further assistance, please contact customer support.”
What to do next
If both messages appear and Local Network access is enabled, contact Phyn Customer Support for assistance.
When you call or message support, mention this article. Phyn Customer Support can help upgrade the firmware on your Phyn Plus device so pairing can be completed successfully.