What this error means
If you see the message “Pairing Error Firmware Error5. Please try pairing again.”, it means your Phyn device cannot detect an active internet connection on your home Wi-Fi network.
During pairing, the device checks for internet connectivity (specifically access to a Network Time Protocol, or NTP, server). If the network does not have internet access, pairing will fail.
How to resolve the issue
Connect your phone to your home Wi-Fi network (not cellular data).
Open a web browser on your phone and try to load any webpage.
If the webpage loads successfully, force close the Phyn App and restart the pairing process.
If the webpage does not load, reboot your modem or modem/router combo.
After the modem finishes rebooting, confirm that your home network has internet access.
Once internet connectivity is restored, force close the Phyn App and repeat the device pairing process.
If you are still unable to connect to the internet, contact your internet service provider for assistance.
Restoring a stable internet connection is required for pairing to complete successfully.