If you are attempting to pair a Phyn Plus device using an Android phone and are at the step when you are searching for a Wi-Fi network at the Connect to Network screen, but the Phyn App does not display any Wi-Fi networks and instead displays a spinning "Searching for Networks" icon, that does not terminate in an error message follow these troubleshooting steps:

  1. Uninstall the Phyn app on your Android phone
  2. Reinstall the Phyn app - Agree to each of the required app permissions. If you tap Deny instead of Allow, the Phyn App will not be able to pair your Phyn device to your Wi-Fi network
  3. Ensure your Phyn Plus device is in pairing mode
  4. Re-attempt pairing
  5. If the Phyn app is unsuccessful at pairing it should display an error message. The error message will instruct you why it was unsuccessful at pairing
  6. If the Phyn app displays a spinning "Searching for Networks icon" that does not terminate in an error message after 5 minutes or longer, contact Phyn Customer support.