What does a “Freeze Emergency” alert mean?
Phyn sends a Freeze Emergency alert when it detects that ice crystals have fully formed inside your pipes, restricting water flow. This restriction can cause water pressure to rise rapidly, increasing the risk of a pipe burst.
When you receive this alert, it’s important to take action immediately to locate and warm the affected pipes.
What to do right away
Open faucets
Open all faucets in your home. If water is only trickling or not flowing normally, this is a strong indication that ice is blocking the pipe.Turn up the heat
Increase the temperature on your thermostat to help warm your home and plumbing system.Identify frozen pipes
Frozen pipes are most common in basements, crawl spaces, garages, or areas where pipes run along exterior walls. Keeping water moving can help ice melt more quickly.Warm the pipes
Apply heat directly to the frozen section using a hair dryer, towels soaked in hot water, or a portable space heater.
Do not use open flames or blowtorches.
If you cannot access the frozen pipe, contact a licensed plumber.If you have a basement
Use a space heater to warm the room and surrounding pipes. Do not leave space heaters unattended.
Why this matters
Frozen pipes can burst with little warning once pressure builds up. Acting quickly can reduce the risk of serious water damage and costly repairs.