If Offline Leak Protection is enabled and your Phyn Plus temporarily loses its Wi-Fi connection, the device will continue monitoring for catastrophic leaks locally. If a high-flow leak is detected while the device is offline, Phyn Plus will automatically shut off your water to protect your home.
Because the device was offline at the time, Phyn could not send an alert immediately. Once your Phyn Plus reconnects to Wi-Fi, you will receive the “Offline Leak – Water Shutoff” alert.
What should I do?
Inspect your home for signs of unusual water activity or active leaks before restoring water service.
Resolve any visible leaks or plumbing issues.
Turn your water back on using the Phyn app or directly from the Phyn Plus device if needed.
Why didn’t I receive an alert right away?
When your Phyn Plus is offline, it cannot communicate with the Phyn cloud. This means:
Push notifications and SMS alerts cannot be delivered
The app cannot display real-time alerts
Once the device reconnects to Wi-Fi, the alert is sent to notify you that your water was shut off while offline.
How do I prevent this from happening again?
If you do not want your water to shut off during periods when the device is offline, you can disable Offline Leak Protection.
Open the Phyn app.
Tap Menu > Settings > Auto Shutoff.
Toggle Offline Leak Protection off.
Keep in mind that disabling this feature removes protection against catastrophic leaks when your device is not connected to Wi-Fi.
Important notes
If your water was shut off while offline, you may not be able to turn it back on from the app until connectivity is restored
In that case, use the blue button on the Phyn Plus device to manually restore water flow
Always ensure your Wi-Fi connection is restored as soon as possible for full protection and notifications