The Phyn Smart Water Assistant is compatible with mesh Wi-Fi routers, but additional steps may be required to enable connectivity. The Phyn Smart Water Assistant device operates exclusively in the 2.4Ghz network. Mesh Wi-Fi routers typically broadcast a single SSID for both 2.4Ghz and 5Ghz networks. The Phyn Smart Water Assistant is looking for a 2.4Ghz dedicated network. Connections to mesh networks that roam between 2.4Ghz and 5Ghz may not maintain a reliable connection with the Phyn Plus device or may not connect at all during device pairing. Common mesh Wi-Fi routers:

  • Google Wi-Fi mesh
  • Google Nest Wi-Fi
  • Google Fiber
  • Eero mesh Wi-Fi
  • Linksys / Velop mesh
  • Netgear Orbi mesh
  • TP-Link Deco Whole Home Wi-Fi
  • AmpliFi mesh
  • Plume mesh
  • Ubiquiti mesh

Troubleshooting:

  • Separate SSID for 2.4Ghz
    • If your mesh Wi-Fi router allows it, configure separate SSIDs for the 2.4Ghz and 5Ghz networks and name each network SSID accordingly – i.e. “mynetwork-2.4” and “mynetwork-5”.
    • During device pairing, you will only see the compatible network, i.e. “mynetwork-2.4”.
    • Connect the Phyn Smart Water Assistant to the 2.4Ghz network
  • Guest network
    • Some mesh Wi-Fi routers allow you to create a separate 2.4Ghz “Guest” network to be used for iOT devices that only operate in the 2.4Ghz network band.
    • Create the 2.4Ghz ""Guest"" network with a unique name, i.e. ""Guest-2.4""
    • Connect the Phyn Smart Water Assistant device to the Guest network
  • Temporarily hide the 5Ghz network during pairing / re-pairing
    • Some mesh Wi-Fi routers such as the Eero line of routers allow you to temporarily hide the 5Ghz network.
    • The Eero app allows you to temporarily hide the 5Ghz network for 15 minutes.
    • Temporarily hiding the 5Ghz network will facilitate the initial pairing or repairing of the Phyn device to your network.
  • Create additional SSID for 2.4Ghz
    • If your mesh Wi-Fi router does not allow the main SSID for 2.4Ghz and 5Ghz to be separated, you can create an additional SSID and select it to broadcast on the 2.4Ghz band
    • Note, for AmpliFi Mesh systems, you must also add the additional 2.4Ghz SSID to each of the mesh points and/or to the router.
    • During device pairing, you will only see the compatible network, i.e. “amplifi-2.4”.
    • Connect the Phyn Plus to the 2.4Ghz network
  • Another wireless router or access point
    • If configuring separate SSIDs or a Guest Network is not possible with your mesh Wi-Fi router, i.e. Eero Mesh, you can connect an inexpensive wireless router or access point to your mesh network.
    • Once the router/access point is connected, set it up to broadcast a completely new SSID on 2.4 GHz only.
    • Connect the Phyn Smart Water Assistant device to this SSID

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