Yes, the Phyn Smart Water Assistant is compatible with most mesh Wi-Fi systems. However, additional configuration may be required.
The Phyn Smart Water Assistant operates exclusively on a 2.4 GHz Wi-Fi network. Many mesh systems broadcast a single network name (SSID) that automatically switches devices between 2.4 GHz and 5 GHz. Because Phyn requires a dedicated 2.4 GHz connection, this can sometimes cause pairing or connectivity issues.
Common Mesh Wi-Fi Systems
Google Wi-Fi
Google Nest Wi-Fi
Google Fiber
Eero
Linksys Velop
Netgear Orbi
TP-Link Deco
AmpliFi
Plume
Ubiquiti
Troubleshooting Options
If you are having trouble pairing or maintaining a connection, try one of the following solutions.
Option 1: Create Separate SSIDs for 2.4 GHz and 5 GHz
If your mesh router allows it:
Create separate network names for the 2.4 GHz and 5 GHz bands
Name them clearly (for example: mynetwork-2.4 and mynetwork-5)
During pairing, select the 2.4 GHz network
The Phyn Smart Water Assistant should connect to the 2.4 GHz SSID only.
Option 2: Use a 2.4 GHz Guest Network
Some mesh systems allow you to create a dedicated 2.4 GHz guest network.
Create a guest network set to 2.4 GHz only
Give it a unique name (for example: Guest-2.4)
Connect the Phyn Smart Water Assistant to this network
Option 3: Temporarily Disable 5 GHz During Pairing
Some systems, such as Eero, allow you to temporarily disable or hide the 5 GHz band.
Temporarily disable the 5 GHz band (Eero allows this for 15 minutes)
Pair the Phyn Smart Water Assistant while 5 GHz is disabled
Re-enable 5 GHz after pairing is complete
This can help ensure the device connects properly to 2.4 GHz during setup.
Option 4: Create an Additional 2.4 GHz SSID
If your mesh router does not allow splitting the main SSID:
Create an additional SSID
Configure it to broadcast on 2.4 GHz only
Connect the Phyn Smart Water Assistant to this new SSID
Note: Some systems, such as AmpliFi, require adding the additional SSID to each mesh point.
Option 5: Add a Separate Access Point
If your mesh system does not support any of the options above:
Connect an inexpensive wireless router or access point to your mesh system
Configure it to broadcast a new SSID on 2.4 GHz only
Connect the Phyn Smart Water Assistant to that network
Important
The Phyn Smart Water Assistant must maintain a stable 2.4 GHz connection. Networks that automatically switch between 2.4 GHz and 5 GHz may cause pairing failures or intermittent connectivity.
If you are unsure how to adjust your mesh settings, contact your router manufacturer’s support team for assistance.