My Phyn Plus is showing Offline. How can I restart it?

If your Phyn Plus previously showed Online but now appears as Offline in the Phyn app, start with a simple restart (power cycle).

Step 1: Restart (power cycle) your Phyn Plus

1. Unplug the Phyn Plus from the power outlet.

2. Wait a few seconds, then plug it back in.

3. After 2–3 minutes, check the Phyn app to see if the device shows Online.

Step 2: Check your internet connection

If the device is still offline:

• Make sure your home Wi-Fi is connected to the internet (other devices should be able to browse the web).

• Restart your networking equipment:

  • Modem + separate router: Restart the modem first, then restart the router.

  • Modem/router combo: Restart the device.

Once everything is back online, check the Phyn app again.

Step 3: Factory reset (if no Wi-Fi changes were made)

⚠️ Only try this if restarting didn’t help and you have not changed your Wi-Fi name (SSID), password, or router.

1. With the device powered on, locate the blue Action button
   (on top or on the side if installed horizontally).

2. Press the button 3 times, then press and hold for 5 seconds, and release.

3. The LED display will show a reset and reboot sequence.

4. When complete, the device will enter pairing mode and display a “searching” light pattern.

Step 4: Re-pair the device in the Phyn app

1. Open the Phyn app.

2. Tap the Menu icon.

3. Tap Add Home → Set Up a New Home.

4. Select Phyn Plus and follow the on-screen pairing steps.

Important notes

• If you changed your Wi-Fi name or password, your Phyn Plus will appear offline and must be re-paired.
  See: I made changes to my Home Wi-Fi Network settings and the Phyn Plus is now Offline.

• If you replaced your router, the device must be paired to the new network.
  See: I have a new Wi-Fi router. How can I pair my Phyn Plus with the new wireless router?