I made changes to my home Wi-Fi network settings and the Phyn Plus is now offline

If you change your Wi-Fi network name (SSID), password, security settings, or router, your Phyn Plus will appear Offline in the Phyn app. You’ll need to reconnect it to your Wi-Fi network.

Note: If you purchased a new router, see I have a new Wi-Fi router. How can I pair my Phyn Plus?

Before you begin

• Make sure your phone is connected to your home Wi-Fi.

• Locate the blue button on your Phyn Plus. You’ll press it to enter pairing mode.

Reconnect your Phyn Plus to Wi-Fi

1. Open the Phyn App.

2. Tap Menu > Settings > Device > Phyn Plus.

3. Tap Wi-Fi Settings > Wi-Fi Network.

4. Follow the on-screen instructions and press the blue button on your Phyn Plus to enter pairing mode.

Connect your phone to the Phyn Plus network

• iPhone

  • Open Settings > Wi-Fi

  • Select Phyn.Plus.XXX

  • You may see “Unsecured Network”—this is expected

• Android

  • Open Settings > Wi-Fi

  • Select Phyn.Plus.XXX

  • If prompted, tap Keep Wi-Fi Connection

  • You may see “Internet may not be available”—this is expected

Return to the Phyn App when prompted.

Finish setup in the Phyn app

1. When Searching for Networks appears, select your home Wi-Fi network.

   • If the network appears twice, choose the darker (active) option.

2. Enter your Wi-Fi password (case-sensitive) and tap Connect.

3. Wait for confirmation messages showing the device has connected and updated.

4. Tap Okay to complete setup.

Helpful tips

• Double-check your Wi-Fi password for capitalization and special characters.

• If pairing fails, confirm the device is still in pairing mode and try again.

• Temporary disconnections during setup are normal.